CallStar was recently honored with the exclusive ASTI 2021 Award of Excellence for the 17th year! For 17 years, we have graciously received this award and are proud to be recognized and honored to provide this level of service. As a seventeen-time winner of this award, we have earned the Platinum Plus Award! We are […]
When you choose CallStar as your answering service at your medical facility, you are getting award-winning service with customer service representatives familiar with taking calls for the medical industry and HIPPAA-compliant practices.
While phone answering service companies and inbound call centers receive and answer customer calls on behalf of your business, they are separate businesses with distinct factors that set them apart.
Partnering with a live phone answering company can remove a significant burden from your entrepreneurial shoulders. Customer and sales calls can take up more of your time than you realize and is an important aspect of your business because customer service is vital to a business’s survival. Freeing up your time by delegating your customer […]
Call patching is the method of forwarding calls received by your CallStar answering service representative to your direct line. Warm transfer, live transfer, blind transfer, or call transfer are all terms that may be used interchangeably with call patching. Our answering service is meant to be a solution for your business—handling most calls so you […]
It is common for real estate agents to be away from their office—showing properties, assisting during the closing, or preparing homes for sale. When out of the office, real estate agents have to rely on their office voicemail system or take calls on their cell phone (or if busy with other clients while out of […]
Legal issues happen and they keep the phone ringing at your law firm. Many times, these calls can come in at all times—after business hours, weekends, and holidays. This can add a lot of strain for an already busy law firm and lead to a risk of a poor client experience, one that ends up […]
Outsourcing your inbound calls with an answering service—one based in Tampa, Florida known for its outstanding service, which employs in-person customer service representatives who are available around the clock (even on holidays)—could be the solution to your voicemail issue.
Building your brand is about unifying your beliefs and perceived value across all fronts—this should include your answering service. Why? Your inbound answering service is often the first line of communication your clients have with your company—first impressions are always long lasting, aren’t they? You want to ensure the answering service you choose to represent […]
What if there was a better option for your business? One that could provide assistance not only when you can’t come to the phone or it is hours passed when you want to but could take over your customer service interactions while still delivering the suburb experience your customers expect from your business, freeing up […]
An answering service can provide more than call management for your business. Our purpose is to provide customer service and communication support to enable your employees to focus on the internal running of your business.
Yes, we are HIPAA Compliant and serve several healthcare facilities in the Tampa Bay area as well as those around the country. Your office staff can be freed up to work directly with doctors and patients in your office while our answering service assists with answering basic questions regarding your office hours or location, taking […]
Technical and service-based companies, like HVAC technicians, IT, plumbing, roofers, and storm remediation, are often those who find standard business hours don’t work for their line of business as many clients have emergency need for services after 5pm has come and gone. How do those in these industries find balance between maintaining their business, keeping […]
Small business owners and other self-employed professionals can face serious challenges when it comes to setting boundaries. If you are the “chief cook and bottle washer” for your business, it can be hard to step away. Sure, you promised yourself you’d stop taking customer calls after 6 p.m., but it’s so tempting to answer. What […]
Beyond the desire or need for your product or service that drove a customer to your business, the customer service provided by your team is what usually finalizes your sale, retains them as a loyal customer, and draws in potential leads from word of mouth and good reviews from your happy customer.
It isn’t possible for many small business owners to be available around the clock. So how do small businesses compete with box stores in providing access to services 24/7? An answering service!
Your customers want a company they can turn back to after the sale is complete. It is important you are accessible to them. Whether that means you are able to answer their phone call or email in a timely manner, address their concern or reason for calling, or can speak their language—CallStar can help you […]
Customer service is the revolving door of clientele for your business. Whether it is attracting new customers or retaining existing ones, it all starts and ends with exceptional customer service. If your company does not have adequate customer service skills, you run the risk of not only losing customers but also those lost customers sharing […]
For small business owners managing their own sales, customer service, marketing, and business growth handling customer service inquires may feel like it is falling to the bottom of your to do list with all the other tasks you have to manage.Outsourcing your customer service can be a cost-effective way for businesses to regain control when […]
Taking inbound calls is a vital task for any business, whether the goal is to close a sale, schedule an appointment, handle customer service issues, or field common questions. Who you hire to handle your company’s inbound calls should be the ideal candidate to represent your company and have the ability to master these call […]
An hourly wage you’re paying an in-office receptionist could be benefiting your business more if you hire a virtual assistant instead! Companies like CallStar are answering services that wear several hats for different jobs. They are spokespersons, customer service representatives, inbound phone answering service representatives, and virtual assistants to businesses of all kinds from all […]
Customer service is key when it comes to spreading good reviews and awareness of your company. If your company provides exceptional customer service, it is likely that not only will that current customer continue business with your company, but they will often also recommend others to use your company as well. With that being said, […]
When it comes to overnight customer service, many companies use a rotation of on-call customer service representatives to handle those late-night calls. While this can be efficient, there is always that risk of an employee sleeping through calls, not having supervisory support, or the difficulty of filling an after-hours or overnight position. So hiring an […]
Customer service is a necessity to a business, but excellent customer service is a necessity to keeping a company in business. A businesses customer will only continue to come back if they are treated with good customer service tactics. It is for this reason that it is highly important that you train your employees accordingly […]
Not every call to your business's customer service line will be positive. In fact, a good amount of those times someone is calling with an issue they'd like resolved. It is important that no matter the circumstances, your business's customer service is committed to providing an excellent experience for your customer—even if that means having […]
Every business profits differently off of their own valuable aspects. What if I told you there was a way to streamline your customer service while increasing your profits at the same time? Hiring an answering service does both of these things!
Medical practices have been in high demand, especially since COVID. Incoming calls, answering questions, fielding calls, and dealing with all other correspondence can be a lot for a receptionist team to take on. So how can you solve this problem while also reaching every customer in a timely manner? Hiring an answer service!
Since the outbreak of COVID-19, many businesses have had to adapt and started to realize how important it is to have a plan in place for times of uncertainty. A business continuity plan will help allow your business to work through change without the major setbacks.
This article will serve as a guide for those businesses who operate along the Gulf and Atlantic coast to prepare their business for hurricane season to the best of their ability. By creating a plan in case of this natural disaster, you are keeping your employees and business protected from anything that comes your way. […]
How do these positive and negative interactions affect your need for an answering service? A simple missed phone call, less-than-professional answering of the call, or poor customer service over the phone are just some of the examples of negative interactions that could lead to dire consequences for your brand.
So, you’re thinking of hiring an answering service, but you want to make sure you choose the right one. Different answering services come with different terms and conditions. Knowing what will work best for your remote workforce as an answering service is important. In this article were going to list out the top criteria for […]
Are you looking to boost efficiency, cut down on downtime, and increase productivity at your remote workforce? Getting an answering service may be the way to bring your remote workforce to that next level!
How does your business handle employee callouts? By tying up your business line or via a dedicated employee callout line? Handling employee callouts on a direct business line can be time-consuming and jam the lines available on your business’ number for wanting customers. Here’s the solution to accurately managing employee callouts while freeing up your […]
Aside from an answering service benefiting the company’s employees is that it also benefits the company’s customers! Here are some perks of adding an answering service to your benefits for the satisfaction of both you and your customers...
Picking the right answering service is the next step after realizing your business needs one, and it is very important to choose an answering service you trust to represent your company. CalllStar is an award-winning Tampa based phone answering system/ call center business that can fulfill all your answering service needs!
An answering service can be a vital tool for many business types, but how do you know if your business is ready for that next step? If you can answer yes to any of the follow scenarios common for our customers—before they signed up for our answering service—then our services may be exactly what your […]
An answering service can be a vital tool for many business types, but how do you know if your business is ready for that next step? If you can answer yes to any of the follow scenarios common for our customers—before they signed up for our answering service—then our services may be exactly what your […]
