Taking inbound calls is a vital task for any business, whether the goal is to close a sale, schedule an appointment, handle customer service issues, or field common questions. Who you hire to handle your company’s inbound calls should be the ideal candidate to represent your company and have the ability to master these call […]
An hourly wage you’re paying an in-office receptionist could be benefiting your business more if you hire a virtual assistant instead! Companies like CallStar are answering services that wear several different hats for different jobs. They are spokespersons, customer service representatives, inbound call center respondents, and virtual assistants to businesses of all kinds from all […]
Customer service is key when it comes to spreading good reviews and awareness of your company. If your company provides exceptional customer service, it is likely that not only will that current customer continue business with your company, but they will often also recommend others to use your company as well. With that being said, […]
When it comes to overnight customer service, many companies use a rotation of on-call customer service representatives to handle those late-night calls. While this can be efficient, there is always that risk of an employee sleeping through calls, not having supervisory support, or the difficulty of filling an after-hours or overnight position. So hiring an […]
Customer service is a necessity to a business, but excellent customer service is a necessity to keeping a company in business. A businesses customer will only continue to come back if they are treated with good customer service tactics. It is for this reason that it is highly important that you train your employees accordingly […]
Not every call to your business's customer service line will be positive. In fact, a good amount of those times someone is calling with an issue they'd like resolved. It is important that no matter the circumstances, your business's customer service is committed to providing an excellent experience for your customer—even if that means having […]
Every business profits differently off of their own valuable aspects. What if I told you there was a way to streamline your customer service while increasing your profits at the same time? Hiring an answering service does both of these things!
Medical practices have been in high demand, especially since COVID. Incoming calls, answering questions, scheduling appointments and dealing with all other correspondence can be a lot for a receptionist team to take on. So how can you solve this problem while also reaching every customer in a timely manner? Hiring an answer service!
Since the outbreak of COVID-19, many businesses have had to adapt and started to realize how important it is to have a plan in place for times of uncertainty. A business continuity plan will help allow your business to work through change without the major setbacks.
CallStar was recently honored with the exclusive ASTI 2021 Award of Excellence for the 17th year! For 17 years, we have graciously received this award and are proud to be recognized and honored to provide this level of service. As a seventeen-time winner of this award, we have earned the Platinum Plus Award! We are […]
This article will serve as a guide for those businesses who operate along the Gulf and Atlantic coast to prepare their business for hurricane season to the best of their ability. By creating a plan in case of this natural disaster, you are keeping your employees and business protected from anything that comes your way. […]
How do these positive and negative interactions affect your need for an answering service? A simple missed phone call, less-than-professional answering of the call, or poor customer service over the phone are just some of the examples of negative interactions that could lead to dire consequences for your brand.
So, you’re thinking of hiring an answering service, but you want to make sure you choose the right one. Different answering services come with different terms and conditions. Knowing what will work best for your remote workforce as an answering service is important. In this article were going to list out the top criteria for […]
Are you looking to boost efficiency, cut down on downtime, and increase productivity at your remote workforce? Getting an answering service may be the way to bring your remote workforce to that next level!
How does your business handle employee callouts? By tying up your business line or via a dedicated employee callout line? Handling employee callouts on a direct business line can be time-consuming and jam the lines available on your business’ number for wanting customers. Here’s the solution to accurately managing employee callouts while freeing up your […]
Aside from an answering service benefiting the company’s employees is that it also benefits the company’s customers! Here are some perks of adding an answering service to your benefits for the satisfaction of both you and your customers...
Picking the right answering service is the next step after realizing your business needs one, and it is very important to choose an answering service you trust to represent your company. CalllStar is an award-winning Tampa based phone answering system/ call center business that can fulfill all your answering service needs!
An answering service can be a vital tool for many business types, but how do you know if your business is ready for that next step? If you can answer yes to any of the follow scenarios common for our customers—before they signed up for our answering service—then our services may be exactly what your […]
An answering service can be a vital tool for many business types, but how do you know if your business is ready for that next step? If you can answer yes to any of the follow scenarios common for our customers—before they signed up for our answering service—then our services may be exactly what your […]
