As a medical professional you are committed to helping patients get the care and treatment they need, whether routine services or emergency assistance. Your office staff can be freed up to work directly with doctors and patients in your office while our answering service assists with answering basic questions regarding your office hours or location, taking non-urgent messages, and rapidly directing urgent calls to the appropriate on-call doctor.
HIPAA Compliant
CallStar® offers robust, HIPAA compliant answering services through our highly trained and courteous staff. We provide CallStar® Secure encrypted messaging for doctors and health care providers. All calls are digitally recorded so you can evaluate the quality of our services any time.
OnCall Schedules
Our Spectrum OnCall manager program allows us to accurately input your schedules and contact the correct on-call person. You choose the best method of notification from our qualified staff to get your messages quickly.
Emergency Call Follow-Up
In case of device failures on message delivery, CallStar® verifies every doctor-to-doctor and emergency call by following up with the caller within 15 minutes to verify the doctor called them.
No Long Hold Times or Busy Signals
We have the highest operator-to-call ratios in the industry, so your patients won’t experience long hold times or busy signals when they call. Incoming calls are answered on the first ring with a custom message and quickly connect with a live, U.S. based agent. We have bilingual staff to assist your callers at all times.
Peak Hours and Messaging Options
We help manage the high volume of calls doctors’ offices get during peak hours and holidays from patients who only want to know when your office is open. Callers can choose to speak to an operator (urgent), leave a non-urgent voicemail message, or hang-up once they hear a message about office hours. You save money when callers only listen to your custom message and hang-up because those calls are FREE.
Reliable Service Guaranteed
CallStar®’s U.S. based location has a stand-by generator to continue our services in the event of power failure or local emergency. Our server room and all operator work stations are protected by battery back-up. For added reliability, CallStar® has three internet sources and three phone carriers. Your calls and messages will be answered and distributed properly to prevent any disruptions to your office.
How can we help you?
If you would like to inquire about our pricing plans and services, please call us 800-370-1131, or complete the form below. We will be happy to assist you with a quote or more information about our outstanding phone answering services.
Award winning phone answering service with U.S. based office. Let us help increase your productivity with 24/7 service 365 days a year.
