An answering service can provide more than call management for your business. Our purpose is to provide customer service and communication support to enable your employees to focus on the internal running of your business.
Outsourcing your customer calls to an answering service provider, such as CallStar®, allows for unified customer service from well-trained, experienced, and award-winning staff. We can handle customer inquiries, screening and directing calls, dispatch services, and more. Hiring an answering service company allows you business to cover each of these aspects of your business while eliminating the costs associated with an in-house team.
Calls are answered on first ring with timely, customized greeting, freeing up your employees to work on other tasks or handle in-person customer interactions. You can choose how you want messages from customers, venders, patients, and clients to be taken and forwarded to the appropriate individual.
We work with several commercial trade companies to manage their in-bound scheduling requests and emergency responses. Using our Spectrum OnCall manager program, we can accurately input employee schedules and contact the correct on-call person to handle regular maintenance and emergency requests. You choose the best method of notification from our qualified staff to get your messages quickly.
Reduce your receptionist’s stress from high volume of calls during peak hours and holidays from clients who only want to know when your office is open or answers to frequently asked questions. Callers can choose to speak to an operator (urgent), leave a non-urgent voicemail message, or hang-up once they hear a message about office hours or pre-recorded answers to some of your more common calls. You save money when callers only listen to your custom message and hang-up because those calls are FREE.
CallStar®’s U.S. based location has a stand-by generator to continue our services in the event of power failure or local emergency. Our server room and all operator work stations are protected by battery back-up. For added reliability, CallStar® has three internet sources and three phone carriers. Your calls and messages will be answered and distributed properly to prevent any disruptions to your office. Plus, no additional costs for answering calls on holidays!
CallStar®’s U.S. based location has a stand-by generator to continue our services in the event of power failure or local emergency. Our server room and all operator work stations are protected by battery back-up. For added reliability, CallStar® has three internet sources and three phone carriers. Your calls and messages will be answered and distributed properly to prevent any disruptions to your office. If you would like to inquire about our pricing plans and services, please call us 800-370-1131.
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