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How CallStar® Helps IT Companies Provide 24/7 Customer Support

When it comes to overnight customer service, many companies use a rotation of on-call customer service representatives to handle those late-night calls. While this can be efficient, there is always that risk of an employee sleeping through calls, not having supervisory support, or the difficulty of filling an after-hours or overnight position. So hiring an inbound call center for those overnight calls can alleviate these burdens.

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