When it comes to overnight customer service, many companies use a rotation of on-call customer service representatives to handle those late-night calls. While this can be efficient, there is always that risk of an employee sleeping through calls, not having supervisory support, or the difficulty of filling an after-hours or overnight position. So, hiring an inbound call center for those overnight calls can alleviate these burdens.
Call centers operate at all hours of the day, all year round. You will never have to worry about lack of coverage or staff when those late-night calls roll in.
Our call answering team is set to achieve customer satisfaction with every call they take and always make sure to collect all the information needed to help find the perfect solution for your customers.
They are trained in determining the priority of every call while still making your customers problems feel heard.
Never worry about an on-call rotation again, hire an inbound call center! CalllStar is an award-winning Tampa-based phone answering company providing after hours and overnight call center services to fulfill all of your answering service needs! For more information on CallStar answering services, call us at (800)370-1131.