What to Look for in an Answering Service for a Remote Workforce

So, you’re thinking of hiring an answering service, but you want to make sure you choose the right one. Different answering services come with different terms and conditions. Knowing what will work best for your remote workforce as an answering service is important. In this article were going to list out the top criteria for finding the right answering service for your remote business!

Live Operators

No one’s wants to call a company when in need and find that they're speaking to a robot. The customer service and ability that a live, human operating service can give you is unmatched when compared to a prerecorded or automated answering service. Your answering service should be United States based, with native English speaking for easy understanding on both sides and the highest possible level of service.

The Ability to Customize

The ability to customize your answering service allows for personable and company geared content for your customers. Scripts, menus and services should correlate directly to you and what your remote workforce offers.

Usage-based Billing

Making sure you’re getting what you've paid for is the most important part of hiring an answering service. A usage-based billing company is the best way to go. Usage based billing is when you are only charged for when your answering service is used. Regardless if the call lines are busy or slow, you will only pay for what is used.

24/7, Year-Round Service

Every major answering service should offer 24/7, 365 availability and service. No matter what time of day or what day of the week, your customers should be able to be in contact with your answering service for all customer correspondence.

Message Delivery Flexibility

When contracting an answering service, you should be able to choose a format that caters best to your company for delivering messages to your c customers. Whether its SMS, a phone call, fax, or voicemail, your answering service of choice should be able to accommodate you. This allows for your remote workers to stay organized and have a streamline form of contact.

Tampa's Professional Answering Service  

Interested in hiring an answering service? CallStar® is an award-winning Tampa based phone answering system/ call center business that can fulfill all of your answering service needs! For more information on CallStar® call (800)370-1131 (open 24 hours) or read our other article about more benefits of using an answering service for your remote workforce here.