Customer service is the revolving door of clientele for your business. Whether it is attracting new customers or retaining existing ones, it all starts and ends with exceptional customer service. Consumer more frequently read reviews before engaging with a new business or seek recommendations from their peers (in person and online) for places to bring their business to.
If your company does not have adequate customer service skills, you run the risk of not only losing customers, but also those lost customers sharing their bad experience and encouraging others away from your business.
Customer service is vital to the survival of any business—just take a look at these statistics below. When you don’t put a focus on training employees for customer service or outsourcing your customer service to a company to handle this important task, you run the risk of losing customers. And word of mouth of their poor experience could spread and worsen the impact.
Over half of consumers will go to a competitor for service after experiencing poor customer service. (Microsoft)
89% of companies rated with a “significantly above average” customer experiences are shown to perform better than competitors. (Qualtrics XM Institute)
So, why focus on customer service rather than a department like marketing or sales to outsource? Aside from the above statistics, over three quarters of consumers believe the biggest issue of customer service is getting a hold of a representative. (Review42)
If anyone in your company will be communicating with customers, vendors, or partners, you want to ensure they have the following traits so you can be rest assured they are representing your brand well.
Don't have the time or resources to train employees for customer service rolls? Outsourcing your customer service needs to a phone answering company such as CallStar, can be the perfect answer to your needs.
We are an award winning call center—for SEVENTEEN YEARS running! Which means, we have the customer service representatives with the above skill sets to represent your company on the phone with customers. We’ll handle the inquires, scheduling, and moving important messages up the company pipeline.
In addition to recruiting courteous and professional customer service agents, we are U.S. based and have bilingual staff available to service a vast customer base. Our team is ready to handle your customer service needs 24 hours a day, 7 days a week—holidays included!