All calls will be answered on the first ring with a custom, time-sensitive message. If a caller simply wants to hear business hours on a recording then hangs up, you will not be charged for the call. If a caller wants to speak to a live person, they will be quickly and professionally greeted by a U.S. based operator. Greetings follow this format: “Good morning/afternoon/evening. (Company name). How may I help you?”
Do you have bilingual staff to assist our Spanish speaking clients?
Yes, we have professionally trained bilingual staff to assist callers on all calls.
Do you charge extra for holidays, weekends, or nights?
No, there are no extra charges for these times. Your call plan includes 24/7 service 365 days a year.
Are you HIPAA compliant?
Yes, our answering system is built to the strictest HIPAA compliance standards.
How do I use encrypted messaging for HIPAA compliancy?
Our customer service representative will train you how to use the app.
Can I choose how we receive messages from your answering service?
Yes, we have a variety of options to best meet your needs including a live call, voicemail, text messaging, alpha paging, and fax.
How do we make sure emergency calls have been answered by our on-call person?
We verify every emergency call by following up with the caller within 15 minutes to verify someone has returned their emergency call.
Are calls recorded so I can listen to them if needed?
Yes, all calls are recorded so you can verify our services and professional treatment of your customers.
Do you provide outbound telemarketing or appointment scheduling?
No, we do not offer these services.
What is the process to get pricing information and set up answering services?
When you contact us, we’ll ask questions about your business, what you need, what issues you’re having, what your preferred contact method is, and how soon you need service. We’ll be able to provide accurate pricing information and provide you with the paperwork to get started. A manager will contact you to begin building your account so test calls can be made to ensure it has been set up properly. Once that is done, you can begin to forward your phone lines to CallStar for service through the number we provide you. Our billing department will monitor your account for a few billing cycles to ensure you are on the appropriate call plan for your business needs.
If you would like to inquire about our pricing plans and services, please call us 800-370-1131, or complete the form below. We will be happy to assist you with a quote or more information about our outstanding phone answering services.
Award winning phone answering service with U.S. based office. Let us help increase your productivity with 24/7 service 365 days a year.