Many medical offices are not large enough to have a full-time receptionist. Commonly, calls are answered by any available staff, including medical billers or nurses. This often leads to staff being constantly distracted from their regular work and increased call wait times.

Eliminate these issues from your medical office and improve your communication with your patients (current and prospective), vendors, and health insurance companies.

Other ways CallStar® Answering Service can help your medical office include the following points.

Certain times of the year can bring a heavy influx of phone calls, like the back-to-school season. Increased phone calls can easily be managed by an answering service company with no wait time for your current or new patients. CallStar® answers on the first ring and will handle the call as you have directed.

Our team is well-known for its superior customer service skills, and we are well-staffed to handle busy call periods. We also have bilingual staff to better assist a variety of your patients.

One of the biggest concerns for any medical office looking to implement a call answering service is that the call answering company becomes an extension of the practice. CallStar® Answering Service will answer calls with a branded message you have approved of and handle calls and inquiries as you deem fit for your medical practice.

We work with you to determine:

• Which calls are labeled as an emergency and which are not; then transfer the call accordingly or manage the call with information you have approved.
• How to screen calls that require appointment setting and transfer them in-house to the appropriate staff member.
• How to answer caller questions, convey patient needs to the responsible party, and collect and record patient information you need for call-backs.