Our answering service company can provide your medical office with the following services:
Many medical offices are not large enough to have a full-time receptionist. Commonly, calls are answered by any available staff, including medical billers or nurses. This often leads to staff being constantly distracted from their regular work and increased call wait times.
Eliminate these issues from your medical office and improve your communication with your patients (current and prospective), vendors, and health insurance companies.
Other ways CallStar® Answering Service can help your medical office include the following points.
Certain times of the year can bring a heavy influx of phone calls, like the back-to-school season. Increased phone calls can easily be managed by an answering service company with no wait time for your current or new patients. CallStar® answers on the first ring and will handle the call as you have directed.
Our team is well-known for its superior customer service skills, and we are well-staffed to handle busy call periods. We also have bilingual staff to better assist a variety of your patients.
One of the biggest concerns for any medical office looking to implement a call answering service is that the call answering company becomes an extension of the practice. CallStar® Answering Service will answer calls with a branded message you have approved of and handle calls and inquiries as you deem fit for your medical practice.
We work with you to determine:
The need for an answering service after-hours can be beneficial for any medical office looking to get ahead on customer (patient) support, although for some types of offices this need may be higher (like an OB-GYN office compared to a Pediatrist’s office). After-hour phone calls may include medical questions, generic questions, or requests for the on-call doctor/veterinarian.
Having an answering service take your medical office after-hour phone calls, you can free up your own personal time. Our staff can provide general business information such as office locations, collect patient information and direct the call to the after-hours nurse line, or dispatch the on-call doctor (or veterinarian) for emergency calls.
Together, we will create a system to manage your inbound calls to best assist your patients while freeing up time for you and your staff to care for patients already in the office.
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