Those after-hours calls can be a struggling part of a technical or service-based company. Services like plumbing, HVAC, roofing, and other service-based companies receive calls all throughout the day for repair or installation jobs—this is what makes having an on call answering service so important!
An outsourced answering service takes your calls after normal office hours, so you and your staff can go home and enjoy your evening. The answering service enables your company to continue answering the calls and needs of wanting customers. These answering service employees are representatives of your company who will listen to the customer and document their information to request a technician of your service to be sent to them.
The beauty of an answering service is the employees are trained to answer calls for all kinds of different service-based industries so business owners don't have to worry when leaving their company in the hands of an answering service after hours.
You can also set the rules for the answering service—take calls, document requests, and forward calls that register as an emergency need to your phone or email—so your customers can be taken care of around the clock while freeing up your time by not having to answer the phone and field requests.
Aside from an answering service benefiting the company’s employees, it also benefits the company’s customers!
Here are some perks of adding an answering service to your benefits for the satisfaction of both you and your customers...