Voicemail systems are a commonplace tool for entrepreneurs and small businesses who are busy—but not too busy to need to hire a full-time employee to handle calls and manage client requests. Voicemails allow business owners to get back to potential (or current) customers whenever they have a free moment or to capture the information of a lead after hours—but voicemails do not serve your customers on their time. Waiting for your callback can lead to a missed opportunity should that customer take their business to a competitor with an open line of communication.
Outsourcing your inbound calls with an answering service—one based in Tampa, Florida known for its outstanding service, which employs in-person customer service representatives who are available around the clock (even on holidays)—could be the solution to your voicemail issue.
Need more convincing to entrust your customer calls with CallStar? Here are a few additional benefits of a live answering service over the voicemail system you are currently relying on.
Your voicemail system can be available all day, every day—but you likely will not be, and this will be obvious to customers. If you want your business to appear larger than it is, catering to customers at all hours is one main way to do so. An answering service allows you to do this. Our staff is exceptionally trained to provide outstanding customer service and to use scripts or information you provide so all callers feel as if they are talking directly to you. We also do not charge extra for providing you with open availability!
In addition to the branding, our customer service representatives are real people answering phones—not an automated voice with limited or confusing options that need to be navigated. Your customers can speak with a representative of your business within a single ring. Bilingual answering is also available.
Letting emergency or after-hours customer calls go to voicemail can lead to devastating consequences for your customers. Leaving a voicemail when they have a service emergency can lead to costly repairs. CallStar customer service agents are capable of handling complicated on-call schedules and will direct the caller (or their information) to the staff responsible for that shift so customer needs are met quickly and efficiently.
Customers don’t only contact your business to resolve an issue. They also need assistance with placing orders, getting updates, or asking questions about your product. After making a sale is often when customers form their opinion about your company. Did they enjoy your product, was the service they receive as expected? Having a pleasant interaction post sale can help make a better impact on your customers’ overall experience.
Contact us at 800-370-1131 to qualify for a free two weeks of professional answering service and see if we are the right fit for your business needs.