How Does Call Patching Work With CallStar^® Answering Service?

Call patching is the method of forwarding calls received by your CallStar answering service representative to your direct line. Warm transfer, live transfer, blind transfer, or call transfer are all terms that may be used interchangeably with call patching. Our answering service is meant to be a solution for your business—handling most calls so you don’t have to; however, there are times when taking the caller’s information may not be adequate for the specific caller or their reason for calling. When these situations come up, we can patch the call to you.