24/7 Customer Service Is Good For Business

Operating your business with a 24/7 customer contact line in-house can lead to excessive costs for employee hiring, onboarding, and training. Not to mention, the added stress on your employees to work evening or overnight shifts. Outsourcing your customer service inbound calls enables you to save money and maintain employee morale while giving customers what they want—the ability to talk to your company whenever they need to.