The real estate answering service must be accredited and tested
CallStar has earned the Association of Teleservices International’s Award of Excellence for outstanding service continuously the last eleven years. Plus, every call is recorded to evaluate the quality of our services.
The real estate answering service must staff properly so there are not long hold times and busy signals
CallStar maintains one of the highest operator-to-call ratios in the industry. Plus, CallStar offers employees the highest paying wages in the Tampa Bay area.
Realtors need an answering service who can import MLS databases
CallStar’s award winning operators follow a custom scripted menu designed specifically for each realtor connected to your MLS database so operators can quickly connect buyers and sellers to a realtor.
Realtors need an answering service that has all the tools to notify them of important messages
No matter how they want to be reached with important messages CallStar can do it: live phone call; telephone patch; voice mail; pager; e-mail; sms text-to-cell; or fax.
Realtors need a service with a highly trained and motivated staff
Every CallStar employee attends our exclusive CallStar Customer Service School. CallStar has earned the Association of Teleservices International Award of Excellence for outstanding service the past 11 years.
Realtors have complicated on call schedules
CallStar utilizes the Spectrum on call manager that programs complex on call schedule years in advance and present the results instantly so operators contact the correct on-call person.
The service must be reliable
CallStar is located in a non-evacuation zone and has a stand-by John Deere 60 KW automatic diesel generator to power the entire operation. Our server room and all operator workstations are protected by a 13 KVA ferrups on-line Powerware UPS. For extra reliability CallStar has triple internet sources and triple phone carriers.