REAL ESTATE ANSWERING SERVICE
CallStar provides the most robust set of answering service solutions for Real Estate in the Tampa Bay market.
REAL ESTATE ANSWERING SERVICE FOR MANY YEARS CINDY AND I HAVE KNOWN THAT THE REAL ESTATE COMMUNITY NEEDS A VERY SPECIALIZED TELEPHONE ANSWERING SERVICE. WE PAID CLOSE ATTENTION TO THEIR NEEDS AND DESIGNED OUR COMPANY TO MEET THE REAL ESTATE ANSWERING SERVICE NEEDS.
The real estate answering service must be accredited and tested
CallStar has earned the Association of Teleservices International Award of Excellence for outstanding service continuously the last 15 years. Plus, every call is recorded to evaluate the quality of our services.
The real estate answering service must staff properly so there are not long hold times and busy signals
CallStar maintains one of the highest operator-to-call ratios in the industry. Plus, CallStar offers employees the highest paying wages in the Tampa Bay area.
Realtors need an answering service who can import MLS databases
CallStar’s award winning operators follow a custom scripted menu designed specifically for each realtor connected to your MLS database so operators can quickly connect buyers and sellers to a realtor.
Realtors need an answering service that has all the tools to notify them of important messages
No matter how they want to be reached with important messages CallStar can do it: live phone call; telephone patch; voice mail; pager; e-mail; sms text-to-cell; or fax.
Realtors need a service with a highly trained and motivated staff
Every CallStar employee attends our exclusive CallStar Customer Service School. CallStar has earned the Association of Teleservices International Award of Excellence for outstanding service the past 15 years.
Realtors have complicated OnCall schedules
CallStar utilizes the Spectrum OnCall manager that programs complex OnCall schedules years in advance and present the results instantly so operators contact the correct OnCall person.
The service must be reliable
CallStar is located in a non-evacuation zone and has a stand-by John Deere 60 KW automatic diesel generator to power the entire operation. Our server room and all operator workstations are protected by a 13 KVA ferrups on-line Powerware UPS. For extra reliability CallStar has triple internet sources and triple phone carriers.