Doctors need a medical answering service with a highly trained and motivated staff.
Every CallStar employee attends our exclusive CallStar Customer Service School. CallStar has earned the Association of Teleservices International Award of Excellence for the past 11 years. Plus, every call is digitally recorded to evaluate the quality of our services.
Doctors have complicated on call schedules
CallStar utilizes the Spectrum on call manager that can program complex on call schedule years in advance and present the results instantly so operators contact the correct on-call person.
The medical answering service must be HIPAA-HITECH compliant
Your privacy is our priority. CallStar is HIPAA certified, and the CallStar Secure encrypted messaging app for doctors and providers IOS and Android smartphones and office desktops is available now. Plus, our Secure every CallStar employee is HIPAA trained tested and certified.
The medical answering service must staff properly so there are not long hold times and busy signals
CallStar maintains one of the highest operator-to-call ratios in the industry. Plus, CallStar offers employees the highest paying wages in the Tampa Bay area.