ATTORNEY ANSWERING SERVICE
CallStar provides the most robust set of Attorney call center services in the Tampa Bay market.
FOR MANY YEARS CINDY AND I HAVE KNOWN ATTORNEYS NEED A VERY SPECIALIZED TELEPHONE ANSWERING SERVICE. WE PAID CLOSE ATTENTION TO THEIR NEEDS AND DESIGNED OUR COMPANY TO MEET THE ATTORNEY ANSWERING SERVICE NEEDS.
The attorney answering service must be accredited and tested
CallStar has earned the Association of Teleservices International Award of Excellence for outstanding service continuously the last 15 years. Plus, every call is recorded to evaluate the quality of our services.
The attorney answering service must staff properly so there are not long hold times and busy signals
CallStar maintains one of the highest operator-to-call ratios in the industry. Plus, CallStar offers employees the highest paying wages in the Tampa Bay area.
Attorneys need an answering service that has all the tools to notify them of important messages
No matter how they want to be reached with important messages CallStar can do it: live phone call; telephone patch; voice mail; pager; e-mail; sms text-to-cell; or fax.
Attorneys need a service with a highly trained and motivated staff.
Every CallStar employee attends our exclusive CallStar Customer Service School. CallStar has earned the Association of Teleservices International Award of Excellence for outstanding service the past 15 years.
Attorneys sometimes have complicated OnCall schedules
CallStar utilizes the Spectrum OnCall manager that programs complex OnCall schedules years in advance and present the results instantly so operators contact the correct OnCall person.
The service must be reliable
CallStar is located in a non-evacuation zone and has a stand-by John Deere 60 KW automatic diesel generator to power the entire operation. Our server room and all operator workstations are protected by a 13 KVA ferrups on-line Powerware UPS. For extra reliability CallStar has triple internet sources and triple phone carriers.