Providing an exceptional rental experience is paramount for retaining happy, long-term tenants. However, when your small property management team is overwhelmed by a constant barrage of incoming calls, renters can end up feeling ignored, frustrated, and more likely to move on at the earliest opportunity.
What if you could elevate your tenant satisfaction levels in just 30 days while simultaneously streamlining operations—without adding more staff? By partnering with an experienced answering service like CallStar, you empower your lean team to deliver premium support that keeps residents renewing.
Those words ring particularly true for property managers. Every time a tenant's call goes unanswered or they encounter subpar service, it chips away at their perception of your credibility and their desire to renew their lease.
In fact, a New Voice Media study found that 51% of people have switched providers due to poor customer service experiences. When tenants can't get their basic needs addressed promptly, they'll swiftly seek out more responsive property options.
If any of these call management challenges feel familiar, it's time for a better approach:
When you can't provide the attentive rental experience tenants expect, renewing leases and maintaining your reputation becomes an uphill battle.
While cloning your team isn't an option, leveraging a professional answering service equips your lean staff with a force-multiplying support system that safeguards satisfaction and retention. Here's how a partner like CallStar enhances efficiencies:
Our live agents act as an extension of your team to keep operations running smoothly. Let us handle overflow calls during peak times while your on-site staff prioritizes property needs. After-hours, tenants can still reach reliable support for urgent matters.
Fortify Your Community's Reputation. As your trusted answering partner, we'll treat every tenant interaction with professionalism, upholding the high-quality experience that solidifies your community's stellar reputation for attentive service.
Residents and staff alike deserve a hassle-free solution for staying connected. With CallStar's award-winning property management answering services, you'll drive tenant satisfaction and renewals through the roof in just 30 days—without stretching your team's bandwidth further.
Since 2004, we've been the industry leader in delivering customized, reliable support tailored to our clients' unique needs. Our commitment? Allowing your lean team to operate at peak efficiency while keeping tenants wowed by your premium service.
Ready to stop overwhelming your staff and start impressing your residents?
Reach out today to enhance your tenant experience with CallStar's answering solutions.
Patients increasingly expect responsive and personalized service from their healthcare providers. However, as a busy medical professional, keeping up with a constant influx of calls can quickly overwhelm your team, forcing patients to deal with excessive hold times, missed connections, and ultimately, frustrated experiences that reflect poorly on your practice.
Neglected calls don't just undermine patient loyalty; they jeopardize your practice's growth and revenue. An InsideView study found that 35-50% of sales go to the vendor who responds first. When new patients can't get through, you risk losing them to more responsive competitors before they even have their first appointment. The harsh reality is that unanswered calls damage your reputation and revenue. Every time a patient can't reach your office, it chips away at their trust and damages your hard-earned reputation as an attentive, caring provider.
Reflecting on your current phone system, which of these pain points resonate?
If any of those challenges hit home, it's time to rethink your call management strategy. By partnering with a trusted medical answering service like CallStar, you can reclaim control and provide the premium care your patients deserve—starting today.
While you can't clone your staff, you can leverage a professional medical answering service to be your seamless support system. Here's how a HIPAA-compliant partner like CallStar boosts efficiency for practices like yours:
Your patients and staff deserve a more efficient solution. By partnering with an experienced medical answering service, you optimize call management to nurture a thriving, reputable practice that elevates the patient experience.
CallStar has been an industry leader since 2004, earning us over fifteen consecutive years of excellence awards. Our commitment? Providing customized, reliable support that aligns with your unique needs and allows your team to operate at their productive best.
Reach out today to learn more about optimizing your communications with CallStar's HIPAA-compliant services.
A mid-sized plumbing company with fast growth realized they were missing leads and needed more organization in dispatching their crew of plumbers to routine and emergency calls. They sought from us a 24/7 call answering service that would resolve their problems.
Aside from your employees, your customers are the next most important aspect of your business. They are who purchase your goods, leave reviews, tell others about your business, and make recommendations to purchase through you. Providing excellent customer service is vital to ensuring you have an ongoing customer base.
More effective communication and customer support can be provided by a live call answering agent. To maintain a good reputation among customers and stay competitive when other companies are cutting back on customer service, a call-answering company with live agents is your solution.
Operating your business with a 24/7 customer contact line in-house can lead to excessive costs for employee hiring, onboarding, and training. Not to mention, the added stress on your employees to work evening or overnight shifts. Outsourcing your customer service inbound calls enables you to save money and maintain employee morale while giving customers what they want—the ability to talk to your company whenever they need to.
Most customer service interactions are good ones. However, there can be a time when you have a truly upset customer who targets their frustration at the agent. This can be especially difficult if there is limited recourse for the agent to take—but with the right customer service skills, you can de-escalate most of these callers and bring them to a resolution you are capable of providing.
When you run a digital ad or increase your marketing efforts, it is important to plan for the best outcome—contact from those you targeted your marketing with. This includes ensuring your business is ready to handle the influx of calls. If you are not prepared, customers will look elsewhere, and your marketing efforts are wasted.
CallStar wins coveted ATSI Award of Excellence
CallStar of St. Petersburg, FL has been honored with the exclusive ATSI 2022 Award of Excellence for the 18th year
With CallStar as your answering service at your law firm, you are getting award-winning service with customer service representatives familiar with taking calls for legal practices. Together, we will create a system to manage your inbound calls to best assist your clients or other callers while freeing up time for you and your staff to handle cases.
When you choose CallStar as your answering service at your medical facility, you are getting award-winning service with customer service representatives familiar with taking calls for the medical industry and HIPPAA-compliant practices.
While phone answering service companies and inbound call centers receive and answer customer calls on behalf of your business, they are separate businesses with distinct factors that set them apart.
Partnering with a live phone answering company can remove a significant burden from your entrepreneurial shoulders. Customer and sales calls can take up more of your time than you realize and is an important aspect of your business because customer service is vital to a business’s survival. Freeing up your time by delegating your customer service and phone answering to a trusted outsourced answering company can boost your productivity and have a ripple effect throughout your entire business.
Call patching is the method of forwarding calls received by your CallStar answering service representative to your direct line. Warm transfer, live transfer, blind transfer, or call transfer are all terms that may be used interchangeably with call patching. Our answering service is meant to be a solution for your business—handling most calls so you don’t have to; however, there are times when taking the caller’s information may not be adequate for the specific caller or their reason for calling. When these situations come up, we can patch the call to you.
It is common for real estate agents to be away from their office—showing properties, assisting during the closing, or preparing homes for sale. When out of the office, real estate agents have to rely on their office voicemail system or take calls on their cell phone (or if busy with other clients while out of the office, the cell phone’s voicemail system as well). So, what other options does a real estate professional have for handling calls when they are out of the office?
Legal issues happen and they keep the phone ringing at your law firm. Many times, these calls can come in at all times—after business hours, weekends, and holidays. This can add a lot of strain for an already busy law firm and lead to a risk of a poor client experience, one that ends up as a low review or a lost client.
Outsourcing your inbound calls with an answering service—one based in Tampa, Florida known for its outstanding service, which employs in-person customer service representatives who are available around the clock (even on holidays)—could be the solution to your voicemail issue.
Building your brand is about unifying your beliefs and perceived value across all fronts—this should include your answering service. Why? Your inbound answering service is often the first line of communication your clients have with your company—first impressions are always long lasting, aren’t they? You want to ensure the answering service you choose to represent your company and take care of your customers’ needs is one that embodies your brand and represents it well.
What if there was a better option for your business? One that could provide assistance not only when you can’t come to the phone or it is hours passed when you want to but could take over your customer service interactions while still delivering the suburb experience your customers expect from your business, freeing up even more of your time.
An answering service can provide more than call management for your business. Our purpose is to provide customer service and communication support to enable your employees to focus on the internal running of your business.
Yes, we are HIPAA Compliant and serve several healthcare facilities in the Tampa Bay area as well as those around the country. Your office staff can be freed up to work directly with doctors and patients in your office while our answering service assists with answering basic questions regarding your office hours or location, taking non-urgent messages, and rapidly directing urgent calls to the appropriate on-call physician.
Technical and service-based companies, like HVAC technicians, IT, plumbing, roofers, and storm remediation, are often those who find standard business hours don’t work for their line of business as many clients have emergency need for services after 5pm has come and gone.
How do those in these industries find balance between maintaining their business, keeping customers happy, and modulating their own personal time?The answer to the questions and common issues within these businesses is: An outsourced dispatch answering service.
Small business owners and other self-employed professionals can face serious challenges when it comes to setting boundaries. If you are the “chief cook and bottle washer” for your business, it can be hard to step away. Sure, you promised yourself you’d stop taking customer calls after 6 p.m., but it’s so tempting to answer. What if this potential new client was to become a loyal repeat customer? What if they have a big, juicy contract up for bids?An answering service helps preserve mental well-being.
Beyond the desire or need for your product or service that drove a customer to your business, the customer service provided by your team is what usually finalizes your sale, retains them as a loyal customer, and draws in potential leads from word of mouth and good reviews from your happy customer.
It isn’t possible for many small business owners to be available around the clock. So how do small businesses compete with box stores in providing access to services 24/7? An answering service!
Your customers want a company they can turn back to after the sale is complete. It is important you are accessible to them. Whether that means you are able to answer their phone call or email in a timely manner, address their concern or reason for calling, or can speak their language—CallStar can help you do all of that and more! If you are considering adding an answering service to your company’s skill sets, consider these helpful benefits and perks of using CallStar Answering Service.
Customer service is the revolving door of clientele for your business. Whether it is attracting new customers or retaining existing ones, it all starts and ends with exceptional customer service.
If your company does not have adequate customer service skills, you run the risk of not only losing customers but also those lost customers sharing their bad experience and encouraging others away from your business.
For small business owners managing their own sales, customer service, marketing, and business growth handling customer service inquires may feel like it is falling to the bottom of your to do list with all the other tasks you have to manage.Outsourcing your customer service can be a cost-effective way for businesses to regain control when they are feeling understaffed but don’t have the means to hire more employees just yet.
Taking inbound calls is a vital task for any business, whether the goal is to close a sale, schedule an appointment, handle customer service issues, or field common questions. Who you hire to handle your company’s inbound calls should be the ideal candidate to represent your company and have the ability to master these call center representative skill sets.
An hourly wage you’re paying an in-office receptionist could be benefiting your business more if you hire a virtual assistant instead! Companies like CallStar are answering services that wear several hats for different jobs. They are spokespersons, customer service representatives, inbound phone answering service representatives, and virtual assistants to businesses of all kinds from all over!
Customer service is key when it comes to spreading good reviews and awareness of your company. If your company provides exceptional customer service, it is likely that not only will that current customer continue business with your company, but they will often also recommend others to use your company as well. With that being said, who better to be your company's brand ambassador than your inbound phone answering service?
When it comes to overnight customer service, many companies use a rotation of on-call customer service representatives to handle those late-night calls. While this can be efficient, there is always that risk of an employee sleeping through calls, not having supervisory support, or the difficulty of filling an after-hours or overnight position. So hiring an inbound call center for those overnight calls can alleviate these burdens.
Customer service is a necessity to a business, but excellent customer service is a necessity to keeping a company in business. A businesses customer will only continue to come back if they are treated with good customer service tactics. It is for this reason that it is highly important that you train your employees accordingly when handling customers' calls.
Not every call to your business's customer service line will be positive. In fact, a good amount of those times someone is calling with an issue they'd like resolved. It is important that no matter the circumstances, your business's customer service is committed to providing an excellent experience for your customer—even if that means having to de-escalate a call.
Every business profits differently off of their own valuable aspects. What if I told you there was a way to streamline your customer service while increasing your profits at the same time? Hiring an answering service does both of these things!
Medical practices have been in high demand, especially since COVID. Incoming calls, answering questions, fielding calls, and dealing with all other correspondence can be a lot for a receptionist team to take on. So how can you solve this problem while also reaching every customer in a timely manner? Hiring an answer service!
Since the outbreak of COVID-19, many businesses have had to adapt and started to realize how important it is to have a plan in place for times of uncertainty. A business continuity plan will help allow your business to work through change without the major setbacks.
CallStar® was recently honored with the exclusive ASTI 2023 Award of Excellence for the 19th year! For 19 years, we have graciously received this award and are proud to be recognized and honored to provide this level of service. As a nineteen-time winner of this award, we have earned the Platinum Plus Award! We are so excited and proud of our team.
This article will serve as a guide for those businesses who operate along the Gulf and Atlantic coast to prepare their business for hurricane season to the best of their ability. By creating a plan in case of this natural disaster, you are keeping your employees and business protected from anything that comes your way. This is important because it will allow you and your business to not suffer from the detriments of a hurricane that you can prepare for prior to the storm.
How do these positive and negative interactions affect your need for an answering service? A simple missed phone call, less-than-professional answering of the call, or poor customer service over the phone are just some of the examples of negative interactions that could lead to dire consequences for your brand.
So, you’re thinking of hiring an answering service, but you want to make sure you choose the right one. Different answering services come with different terms and conditions. Knowing what will work best for your remote workforce as an answering service is important. In this article were going to list out the top criteria for finding the right answering service for your remote business!
Are you looking to boost efficiency, cut down on downtime, and increase productivity at your remote workforce? Getting an answering service may be the way to bring your remote workforce to that next level!
How does your business handle employee callouts? By tying up your business line or via a dedicated employee callout line? Handling employee callouts on a direct business line can be time-consuming and jam the lines available on your business’ number for wanting customers. Here’s the solution to accurately managing employee callouts while freeing up your phone lines for customers: an answering service.
Aside from an answering service benefiting the company’s employees is that it also benefits the company’s customers! Here are some perks of adding an answering service to your benefits for the satisfaction of both you and your customers...
Picking the right answering service is the next step after realizing your business needs one, and it is very important to choose an answering service you trust to represent your company. CallStar® is an award-winning Tampa based phone answering system/ call center business that can fulfill all your answering service needs!
An answering service can be a vital tool for many business types, but how do you know if your business is ready for that next step? If you can answer yes to any of the follow scenarios common for our customers—before they signed up for our answering service—then our services may be exactly what your business needs.
An answering service can be a vital tool for many business types, but how do you know if your business is ready for that next step? If you can answer yes to any of the follow scenarios common for our customers—before they signed up for our answering service—then our services may be exactly what your business needs.
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